Please submit problem reports via [POE's request tracker]. Our request tracker helps in a few ways:
- Your request is less likely to be lost. The tracker maintains it from creation through resolution.
- You can request to be notified whenever the status of a request changes.
- Your request is not bottlenecked by a single developer. Anyone may review it and respond to it, including other users.
Please include as much detail as possible. You are much more likely to receive a prompt response if you include the smallest program that illustrates the problem. If we can run it, we can probably diagnose it, often in a matter of hours.
POE'S Community Mailing List
/POE's mailing list is read by developers and users from many countries and industries. They are some of POE's most capable and resourceful users. If you've encountered a problem, chances are good that someone has already solved it.
Fee Based Consulting
POE's developers are sometimes available for one-on-one consultation or contract work. Please contact <poe at pobox.com> for a price quote.
POE users and developers can be found in channel #poe on at least the following IRC networks:
IRC may be a cheaper alternative to fee-based consulting, but many developers put their jobs before online chat. POE's mailing list may be slower, but it tends to be more professional and informative. Fee-based consulting tends to be more reliable.